If you saved a file to a library Mac prior to a crash or being logged out, the file may be recoverable. Log back on to the Mac. Click the Go menu at the top, then "Go to folder". Type "/var/publictemp/your-username. The folders you will see are named based on date and times of logout - based on this, explore the folders for your file. If you have problems you can get help from the ETC computer helpdesk.
If you saved a file to a library Windows computer prior to a crash or being logged out, you should be able to recover it. If you were working in Word, did not save your file, and the computer crashed, Word's auto-recovery feature may allow you to recover your unsaved file.
To recover a saved file:
- Log back on
- Click "Start" -> Search
- Type the name of your file
- If there is a "Search Options" box, check "Advanced Options" and change "Look in" to "Thawed (D:)".
- Press Enter
If search finds a file named "AutoRecovery save of..." which contains your file's name, this could be a newer revision of your work. Open the file with Word to find out. Otherwise, once the file is found, you can save it to your own disk or Home Server account by dragging or cutting/pasting directly from the Search window.
To recover an unsaved Word file/revision:
- Log back on
- Open Word
- Your recoverd file may automatically open. If so, save it immediately. Otherwise, do the following:
- Click File -> Open
- Navigate to D:\Temp
- In the "Files of type" box, click "All Files"
- The file will be named "AutoRecovery save of file name.asd". You may have to find your file based on date. Open the correct file. If this doesn't work, look for files named "~WR?###.tmp" (where ? is a letter, and #s are numbers) with dates that match the time you worked on your file and open (save if prompted) to find the lost document.
- Save the file!
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